Your Privacy, Our Priority
At Selene Esthe, we believe your personal information deserves the same care and attention we give to your skin. This privacy policy explains, in plain language, how we collect, use, and protect your data.
At Selene Esthe, we believe your personal information deserves the same care and attention we give to your skin. This privacy policy explains, in plain language, how we collect, use, and protect your data.
Let's be real – privacy policies usually read like they were written by robots for other robots. Long sentences. Confusing terms. Hidden clauses. We're doing things differently.
This is our promise: we'll explain how we handle your information in language that actually makes sense. No legalese. No surprises. Just straightforward answers to the questions that matter to you.
When you interact with Selene Esthe – whether browsing our site, creating an account, booking a consultation, or purchasing a product – we may collect certain information. Here's the breakdown:
Basic account details: Name, email address, and password when you register. We need this to create your account, send order confirmations, and personalize your experience.
Consultation information: If you book a skincare consultation, we may ask about your skin concerns, medical history, or current routine. This helps our specialists provide safe, personalized recommendations. This information is kept confidential and used only for your care.
Purchase details: Order history, shipping address, and payment information (processed securely through encrypted third-party providers – we never store full credit card numbers).
Website usage: Like most websites, we use cookies and analytics to understand how people use our site. This helps us improve navigation, fix bugs, and create content you actually find useful. You can manage cookie preferences in your browser settings.
Communication records: If you contact our support team, we keep records of those conversations to ensure consistent, helpful service.
We use your information for exactly what you'd expect – and nothing you wouldn't:
• To process your orders and deliver products safely to your door
• To provide personalized skincare recommendations and treatment plans
• To send important updates about your account, orders, or appointments
• To improve our website, products, and customer experience
• To respond to your questions, feedback, or support requests
• To comply with legal obligations (like tax records or safety regulations)
We do NOT use your personal information to: sell to third parties, send unsolicited marketing from unrelated companies, or make automated decisions that significantly affect you without your consent.
Your trust isn't something we take lightly. Here's how we keep your information secure:
Encryption: All sensitive data transmitted between your device and our servers is encrypted using SSL/TLS technology – the same security standard used by banks.
Access controls: Only authorized team members who need your information to do their jobs can access it. Everyone on our team receives privacy and security training.
Regular audits: We routinely review our systems and practices to identify and address potential vulnerabilities before they become issues.
Secure partners: When we work with third-party services (like payment processors or shipping carriers), we vet them carefully and require they meet strict data protection standards.
You're in control of your information. Here's what you can do:
Access your data: Request a copy of the personal information we hold about you.
Update or correct: Log into your account anytime to update your profile, preferences, or contact details.
Delete your account: Contact us to request permanent deletion of your account and associated data (subject to legal retention requirements).
Opt out of marketing: Unsubscribe from promotional emails anytime using the link in the message, or adjust preferences in your account settings.
Cookie preferences: Manage which cookies you accept through your browser settings or our cookie consent tool.
To exercise any of these rights, simply contact us at [email protected]. We'll respond within 30 days, often sooner.
As our services evolve or regulations change, we may update this privacy policy. When we do, we'll post the revised version here with an updated "Last Revised" date. If changes materially affect how we use your personal information, we'll notify you directly via email or account notice before they take effect.
Your continued use of our services after updates means you accept the revised policy. If you don't agree with changes, you're welcome to close your account and discontinue use.
We know privacy matters can feel complex. If anything in this policy is unclear, or if you have specific concerns about your data, please reach out. Our team is here to help – no question is too small.
Thank you for trusting us with your information. We're committed to earning that trust every day, with every interaction.
No. We never sell, rent, or trade your personal information to third parties for marketing or advertising purposes. We only share data with trusted service providers who help us operate our business (like payment processors or shipping carriers), and they're contractually required to protect your information.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. For example, order records are kept for tax and warranty purposes; account data is retained while your account is active. You can request deletion anytime.
Yes. Information shared during consultations is treated as confidential health-related data. It's used only by our qualified specialists to provide personalized care and is never shared externally without your explicit consent, except where required by law.
In the unlikely event of a security incident affecting your personal information, we'll notify affected individuals promptly via email or account notice, as required by applicable law. We'll explain what happened, what information was involved, and steps you can take to protect yourself.
Simply email [email protected] with your request. Include your name and email address associated with your account. We'll verify your identity for security, then process your request within 30 days. You can also update or download much of your data directly through your account settings.